Version —, effective —. Applies to subscriptions purchased at id.razu.one.
1.1. You may cancel at any time in your account area https://razu.one. Access continues until the end of the paid period and no further charge is made.
1.2. Cancellation is not a refund: amounts already paid for a period that has started are not returned except as set out in section 2.
2.1. Trial period. If the subscription is cancelled before the trial ends, no charge is made and there is nothing to refund.
2.2. Incorrect or duplicate charge. Refunded in full within 10 business days of your request.
2.3. Service not provided. If the service was unavailable through our fault for more than 24 consecutive hours, we will either credit that time or extend the subscription accordingly.
2.4. Withdrawal within 14 days. If no more than 14 days have passed since payment and the service has not actually been used (no viewing recorded), we refund the full amount. If there was viewing, the refund is reduced by the time actually used.
2.5. Annual plans. On early termination we refund the value of whole unused months, less the discount granted for paying annually.
3.1. For a period in which the account was suspended for breach of the Terms of Service.
3.2. For rental payments under equipment rental plans for a billing period that has already started; the equipment must be returned.
3.3. For gift codes once redeemed.
Send a request to support@razu.one from the email address on the account, stating the date and amount of the payment. We reply within 3 business days.
Refunds are issued to the original payment method — the same card or account. Crediting time depends on your bank and usually takes 3 to 10 business days, which is outside our control.
%LEGAL_NAME%, %ADDRESS%. Support: support@razu.one.